Shipping & Returns
Please know our policies before placing an order.
Shipping times
Our products are divided into pieces available in the catalogue and jewelry on demand.
✴︎For charms and necklaces available in the store, the shipping time is 5-7 business days.
✴︎For custom-made chains and rings, manufacturing times must be considered and may vary depending on demand between 3 to 4 weeks.
If you have any questions about the status of your order, do not hesitate to contact us by email .
Cancellations and refunds
In the case of pendants and necklaces, returns are not accepted on the pieces, so we recommend that you read the product descriptions carefully and contact us if you have any questions prior to your purchase.
In the case of a custom-made ring, it can be cancelled prior to the start of manufacturing. If the piece is already in the design and manufacturing process, it cannot be cancelled or returned.
If upon receiving the piece there is a measurement error in your order, you can contact us to analyze the request and determine whether it was a production error. Otherwise, in this or any other case outside of manufacturing, returns will not be accepted.